POLICY STATEMENT.

Cancellation policy

 

We are a small family business and we rely on our bookings.  Cancellations must be received at least 7 days prior to arrival date, or we cannot refund your deposit.  

 

Accommodation cancelled 2 days or less prior to arrival will be charged the full accommodation amount if the room cannot be re-let. 

 

An administration fee of EUR 25.00 may apply to some amendments and cancellations. 

 

Should you leave earlier than expected full payment will still be required. 

 

Bookings made through third party providers are subject to the cancellation policy stated by that service. 

Please ensure you have adequate holiday insurance coverage in the event you need to cancel. 

 
Check-in

 

  • Check-in time starts at 4 p.m.

  • Check-in time ends at 7 p.m. - as dinner preparations are usually underway around this time.

 

Minimum check-in age is 18

Government-issued photo identification and a credit card are required at check-in to secure your booking.

 

Special check-in instructions:

 

If you are planning to arrive after 7 p.m. please contact us in advance by phone: +33 2 47 94 93 61. 

 
Check-out

 

  • Check-out time is 11 a.m. - to allow us time to get ready for the next guests.

Children and extra beds

 

Children are welcome to stay in the Gites.  We are sorry but we don’t accept reservations for children in the B&B due to the historical environment here, and popular demand of our guests.​

  • Rollaway/extra beds are not available

  • Cribs (infant beds) are not available

Fees

 

You'll be asked to pay the local room tax if not already included in your booking fee:

  • City/local tax: EUR 1.60 per adult per night.

 
Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

 
Optional extras

 

Hosted dinner (usually 4 courses + wine / beverages):

  • Adult: EUR 48.00 per person

  • Youth: (15 to 18 years): EUR 30.00 per person

​​
Parking

Free self parking at owners risk

 
Payment types

Mastercard or Visa cards are accepted.

 
Pets

  • Small pets allowed for an extra charge of EUR 7.00 per pet, per night

  • Restrictions may apply. Please contact us by phone +33 2 47 94 93 61

 
Privacy

See our Privacy Policy.

 
Smoking

Smoking is not permitted in any of our accommodation. Guests who wish to light up may do so outside.

Washing Service

Service fee 10€ per load for B&B guests.

Free self-service for Gite guests.

 
We should mention

 

This chateau was built around 1422. While the amenities have been upgraded since those times, the property remains remarkably untouched. Access is restricted. There is no elevator. All rooms are reached by a stone spiral staircase, over four floors. There is no air-conditioning; fans are provided. 

 
You need to know

Our standard room rates are based on double occupancy (two people).

Extra-person charges may apply and vary depending on room booked.

Special requests are subject to availability upon check-in and may incur additional charges.

 

Special requests cannot be guaranteed.

Guests are responsible for treating everyone at the property with respect, showing reasonable care and courtesy in and about the property, as well as for following the host's rules of conduct and security.

© 2009-2019 by PALLUCO EI.  All rights reserved.  SIRET# 527 775 167 00010.  VAT# FR 425 277 751 67.

La Celle-Guenand, France  |  stephane@chateaucelleguenand.com  |  +33.2.47.94.93.61  

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